FAQ

Printable Stationery FAQ

What is a printable?

A printable is a print-ready PDF file that you can print out using your own computer and printer. It is easy to do and you don’t have to move things around. Everything is laid out already.

Printing your own stationery is more affordable and it also saves time! And because you can print it yourself, you can choose recycled paper, or any other paper you want. You can then also print more later when you need more.

How does it work?

Browse through the available stationery and if you see something that you like, click on “add to cart”. You can then pay via PayPal or credit card. Once payment is processed you will receive an email with a link to download your printable file. You can then print it on your home printer or at a copy shop.

What type of printer can I use?

All printables are designed to be printed on your home printer or at a copy shop. If printing at home, a colour inkjet or laser printer will work best. Some printables can even be printed on a monochrome printer.

What type of paper can I use?

You can use any white card stock. These can be found at any office supply store. In South Africa, try CNA, Waltons, etc. And in the USA, try Staples.

What software must I have to open the printable PDF file?

You need Adobe Reader. You probably already have it on your computer, but if you don’t you can download Reader for free here.

What payment methods do you accept?

You can pay via PayPal or credit/debit card (Visa, MasterCard, Discover and American Express). You do not need a PayPal account to pay via PayPal. PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

How will I receive my order?

Once payment is received, you will instantly be able to download the file from the order confirmation page. You will also receive an email with a link to the file. Please ensure that you provide the correct email address when ordering, and please check your spam folder.

Do you ever print the products and ship them?

No. All products are emailed to you as a PDF file to print them yourself.

What is your privacy policy?

Your personal details are kept private and will never be shared with third parties.

I have purchased a printable but haven't received it. What do I do?

1. Did you check your spam folder?
2. Did you check the email address you used when ordering?
3. Sometimes the payment is slow to process. Just wait a few minutes and check your email again.
4. In the highly unlikely event that you haven’t received your purchase, please email me at carmia (at) clementinecreative.co.za and I will send it to you myself.

Is it possible for me to change the font, font size and colours myself?

Unfortunately Adobe Reader does not make that possible. I encourage you to download the free sample of the printable you like and test it out before buying. I can however make these changes for you and you are welcome to contact me and let me know your requirements. Kindly note that this will incur a fee.

Start shopping for printable goods.